FAQs

Is my Package Shipped safely to me?

A. Yes. We ensure that the package is packaged with care and vacuumed sealed. This protects your purchase and your privacy. We use DHL which are secure and discreet.

Can I talk with a Customer Representative?

A. No, unfortunately we do not have a contact number. Our customer service representative is available by email Monday to Friday, 9am PST – 5pm PST.

How does my Order Ship Out?

A. All orders and payment received by 12 PM PST will be shipped the next business day. If we receive your order and payment after 12 pm PST, your order will be shipped the following business day.

Can I cancel my Order?

A. If you want to edit or add to your order, you need to create a new order with us. We will then cancel the old order. Email us at info@maryjanepotheads.com with your order number that you want cancelled. This will be cancelled or edited if it hasn’t shipped out yet.